FAQs

FAQs

How soon will my gift ship?

Our gifts typically ship within 1-2 business days. If you opt for expedited shipping, we will ship as soon as possible.

How are gifts shipped?

Most gifts are shipped from Atlanta, GA via UPS. Typical shipping times to destinations in the Southeast are 1-2 business days, the Northeast in 2-3 business days, the Midwest and Rocky Mountains in 3-4 business days and California and the Pacific Northwest in 5 business days. Please note that these are estimates, and UPS Ground does not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend expedited shipping.

Do you offer international shipping?

At this time our gifts are only available for shipment within the U.S.

Returns & Exchanges:

Gift boxes are not returnable. We carefully package each gift to ensure it arrives to you looking beautiful. If your gift arrives in less than perfect condition, please email our founder, laura@buckheadgiftco.com, and we will make it right! 

What size are your boxes?

Most of our boxes are 10'' x 10'' x 4.5''. Our smaller gifts are 8'' x 8'' x 4''. For large custom gift orders, box dimensions vary depending on the contents of the gifts.